We are exhilarated that you made the decision to get yourself a Luminousred. Just one more step and your new Red Light Therapy machine is on the way to your doorstep.
How long can I expect to wait to receive my order?
Our products are kept in stock in high quantities. We will ship your order out within 48 hours. To give you the best experience, we use express international shipping. This means, no matter where you are located, you should receive your Luminousred within 7-10 business days.
Do you ship globally?
YES we ship globally. If you have any further questions about the shipping process, message us, we’re happy to help answer any further uncertainties.
Are there any customs/taxes?
Certain shipments may be taxed or import duties may apply for a shipment to your country. Current taxable regions include: the European Union, Canada, United Kingdom.
What is your returns policy?
What power cable do your units come with?
How long is the warranty with Luminousred?
We offer a 2 Year Complete Warranty.
Within 2 years of your purchase, if your light is not working properly, we will fix or replace it. Each case will be assessed on a case by case basis, and we will make sure you’re back up and running as quickly as possible.