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FAQ

The most common wavelengths and results in research today

The most common wavelengths and results in research today

We here at Luminousred value human interaction over sales. We take great pride in our excellent (you named it not us ?) costumer service and want this to stay the same and get even better. Here we have a summary of the questions we get asked on a daily basis, so you can browse through them and come here if you need additional guidance. Of course, we are available to you 24/7 if you have questions that aren’t mentioned here. Please make sure to also check out the  instructional videos and additional links under the FAQ section. Also, if you think we should expand, let us know, and we’ll review your request.

Do you have more information about Photobiomodulation, including Red Light?

Our research page is located here. You can find a summary of all the amazing benefits and healing powers of Red Light Therapy. These include regenerative benefits for the skin, anti aging properties, and the ability to help you recover faster from workouts…and the list goes on!!

Why does it look like that the LEDs are switched off in the NIR setting?

This is a good question. The near infrared light spectrum is not visible to the human eye, and therefore any light that has a wavelength greater than around 750nm, you will not be able to see the light with your naked eye. Your body will still be feeling all the healing powers of the light wave lengths though!

Have your devices been measured for EMFs?

Yes, our Full Stack device has been measured for EMFs usings devices that were recommended by Dr Joseph Mercola – the ELF P45 – Pocket PF Meter and the Accousticom 2. Radio and Magnetic discharge were negligible/zero, but below you can see the electric fields generated at various distances:

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Do Luminousred devices flicker?

Almost all lights have flicker, because of the frequency of the AC mains. LEDs, as used in most red light therapy devices,  can be especially troublesome if they are designed with low quality components. Our Luminousred lights use high quality  anti flicker power drivers to ensure 0% flicker rate.

Has the light spectrum of Luminousred been verified?

Of course! Our devices are verified by a certified and calibrated 3rd party. See below for the full spectrum graph output from our Luminousred devices.

How do I use my Red Therapy Light?

Set up the device on a table or use the hanging kit included with the packaging to mount it on the back of a door or wall. Plug in the device and turn on the power switches. Expose the part of your body that you would like to treat without clothing. Depending on distance and what your goals are, use the light for 5-10 minutes.

Can I do too much red light therapy?

Yes. While there is no negative effects to getting too much red light, the results will disappear if you get too much. Same if you do not get enough. There is a sweet spot in the middle that you should aim to hit. Most studies show that 5-10 minutes a day is adequate. This is highly independent on the individual. Play around with it and see what feels best!

We include a detailed user guide with your purchase.

Do I need safety glasses with this light?

No, our light will not harm your eyes. However, since it is very bright it may bother your eyes and for that reason we add eye shades to all our Luminousred lamps <3.

How long can I expect to wait to receive my order?

We are new start-up operating in a lean environment. Our products are kept in stock in the quantities needed, in case products still need to be produced we will inform you asap. To give you the best experience, we use express international shipping. This means, no matter where you are located, you should receive your Luminousred within 7-10 business days. Believe us, we are just as excited as you about getting your light to you!

What power cable do your units come with?

Depending on the country you order from, we will include the appropriate cable and plug for that country. If you have a special request, please let us know, so we can accommodate it in advance.

Are Luminousred products approved by the FDA?

No, the Luminousred LED Light Therapy products fall under the low risk and general wellness categories, which do not require FDA registration as described in the “General Wellness Policy on Low Risk Devices” issued by the FDA on July 29, 2016.

Do you ship globally and are there any customs/taxes?

Currently we ship to: United States, Australia, Brazil, India, Israel, Japan, Mexico, Norway, Russia, Saudi Arabia, South Africa, South Korea, Switzerland, United Arab Emirates, United Kingdom. If you happen to live in a country not serviced by us yet, please send us a message and we will figure out a way to get a Luminousred device to you for sure ;).

Shipments may be taxed or import duties may apply for a shipment to your country.

What is your returns policy?

We accept returns within 30 days from the receipt of your product. All employees and owners at Luminousred use our own branded devices and we LOVE them!

Should you choose to return your product, return postage will be the responsibility of the customer. In any case, just send us a message, and we will figure out everything with you swiftly.

Why are your products so cheap compared to other brands?

Most brands have a ridiculous mark up price on manufacturing costs because they have to cover other costs such as marketing, overhead, shipping..etc. We run a lean business structure and have cut these things in order to provide you with the best price without sacrificing quality.